Auto Repair: The Top Ten Mistakes CREATED BY Your Mechanic

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Auto Repair: How Can They Screw Up An Petrol Change?


"It's all about beating the clock." This price originates from a wise old service director, advising me about how to maximize my income as a flat-rate specialist. If you have ever wondered why your vehicle doesn't get fixed correctly, or your concerns weren't tackled, you can blame, in part, the flat-rate pay framework.

Flat-rate simply means that your mechanic is paid a set fee for a particular repair, regardless of how long the repair actually takes. Quite simply, if your car needs a drinking water pump, which pays two hours of labor, and the auto mechanic completes the job in one hour, he gets payed for two.

In theory, this can work to your advantage. If the work takes longer, you'll still only pay the "predetermined" labor amount. THEORETICALLY, not reality!

The flat-rate pay composition is designed to drive productivity. It's very effective. The flat-rate pay system induces technicians to work hard and fast, but it does not promote quality.

In terms to getting your car set appropriately, the flat-rate pay framework has disastrous results. Flat-rate technicians are constantly looking for shortcuts to overcome the clock in order to maximize the number of hours they expenses. Experienced flat-rate technicians can costs from 16 to 50 time within an 8 hour day.

It's these shortcuts and the breakneck rate at which chiseled rate technicians work that result in a few of the most idiotic mistakes. Within the rapid-fire pace of an shop I've observed technicians start machines with no oil. I've seen transmissions fallen, smashing into little parts onto the shop floor. And I've seen automobiles driven through bay doors--all in the name of "beating the time clock."

Flat-rate technicians can get quite intricate with shortcuts. The best was the execution associated with an 6-foot-long 2-by-4, that was put under the engine motor for support while a electric motor mount was removed. It made a job predetermined to consider 1.5 hours achievable in twenty minutes. A win-win, right? The tech makes extra cash; you get your vehicle back faster.

Actually, in many cases the placement of this 2-by-4 damaged the oil skillet. Moreover, it brought on the car, your car, to balance precariously 6 ft in the air, while the technician manipulated the automobile lift to access your engine mount.

This plan was abruptly discontinued when a technician's 2-by-4 snapped leading to the automobile to crash nasal down onto the concrete floor.

Sometimes the shortcuts create very simple disturbances, which create problems overtime. A quick example: a car had its transmission serviced with a fresh filtration system, gasket, and liquid. During the procedure, the technician could save time by bending the transmitting dipstick tube marginally, to be able to receive the transmission pan out faster. The automobile was reassembled, and the technician re-bent the pipe back into place and off it went--no concerns....

Six months later, the automobile returned with an intermittent misfire. The engine motor wasn't running on all cylinders. After intensive diagnostics, it was discovered that the transmitting dipstick tube had chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's peculiar. Don't usually see that.

The high-speed environment and the subsequent shortcuts demonstrate the devastating ramifications of the flat-rate, sales-driven pay framework on the quality of car repairs.

No marvel even an essential oil change gets screwed up!

The indegent quality of work encouraged by the level rate pay composition is disconcerting enough. Regrettably, it generally does not stop here. The unwanted effects of flat-rate get exponentially worse, as it opens "wide" the door to rip you off!





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