Auto Repair: HOW DO They Screw Up An Engine oil Change?
Auto Repair Shop
Auto Repair: HOW DO They Screw Up An Essential oil Change?
"It's about beating the time clock." This estimate comes from a smart old service supervisor, advising me on how to increase my income as a flat-rate technician. If you have ever wondered why your vehicle doesn't get set correctly, or your concerns weren't dealt with, you can blame, in part, the flat-rate pay composition.
Flat-rate simply means that your auto technician is paid a set fee for a particular repair, it doesn't matter how long the repair actually will take. Quite simply, if your car needs a normal water pump, which pays off two time of labor, and the mechanic completes the work in a single hour, he gets paid for two.
In theory, this may work in your favor. If the job takes longer, you'll still pay just the "predetermined" labor amount. In THEORY, not reality!
The flat-rate pay framework was created to drive productivity. It's very effective. The flat-rate pay system promotes technicians to work solid, but it does not promote quality.
In terms of getting your car fixed properly, the flat-rate pay framework has disastrous results. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order to maximize the number of hours they costs. Experienced flat-rate technicians can invoice from 16 to 50 hours in an 8 hour day.
It's these shortcuts and the breakneck acceleration at which flat rate technicians work that lead to some of the most idiotic mistakes. Inside the rapid-fire pace of an shop I've witnessed technicians start engines with no essential oil. I've seen transmissions lowered, smashing into little portions onto the shop floor. And I've seen autos driven through bay doors--all in the name of "beating the time."
Flat-rate technicians can get quite complex with shortcuts. The best was the execution of any 6-foot-long 2-by-4, that was located under the engine unit for support while a motor unit support was removed. It made a job predetermined to adopt 1.5 hours achievable in twenty minutes. A win-win, right? The technician makes extra money; you get your vehicle back faster.
Actually, oftentimes the placement of this 2-by-4 broken the oil pan. Moreover, it induced the car, your vehicle, to balance precariously 6 toes in the air, while the technician manipulated the car lift to access your engine mount.
This tactic was abruptly discontinued when a technician's 2-by-4 snapped creating the car to crash nasal area down onto the concrete floor.
Sometimes the shortcuts create very delicate disruptions, which create problems overtime. An instant example: a vehicle had its transmitting serviced with a new filter, gasket, and substance. During the method, the technician was able to save time by twisting the transmission dipstick tube slightly, to be able to have the transmission skillet out faster. The vehicle was reassembled, and the tech re-bent the tube back to place and off it went--no concerns....
Half a year later, the vehicle went back with an intermittent misfire. The engine motor wasn't jogging on all cylinders. After considerable diagnostics, it was learned that the transmission dipstick tube possessed chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's unusual. Don't usually notice that.
The high-speed environment and the subsequent shortcuts illustrate the devastating ramifications of the flat-rate, sales-driven pay structure on the quality of car repairs.
No question even an olive oil change gets screwed up!
The poor quality of work motivated by the flat rate pay composition is disconcerting enough. Regrettably, it generally does not stop here. The negative effects of flat-rate get exponentially more serious, as it starts "wide" the entranceway to rip you off!