Auto Repair: How Can They Screw Up An Oil Change?
Auto Repair Estimator
Auto Repair: HOW DO They Screw Up An Petrol Change?
"It's all about beating the time clock." This quote comes from a sensible old service supervisor, advising me about how to increase my income as a flat-rate tech. If you've ever wondered why your car doesn't get fixed correctly, or all your concerns weren't addressed, you can blame, in part, the flat-rate pay structure.
Flat-rate simply means that your auto technician is paid a flat fee for a particular repair, it doesn't matter how long the repair actually takes. In other words, if your car needs a drinking water pump, which gives two time of labor, and the auto mechanic completes the job in a single hour, he gets payed for two.
In theory, this may work in your favor. If the work takes longer, you'll still pay just the "predetermined" labor amount. THEORETICALLY, not reality!
The flat-rate pay composition was created to drive productivity. It is rather effective. The flat-rate pay system encourages technicians to work hard and fast, but it does not promote quality.
In terms of getting your car fixed appropriately, the flat-rate pay framework has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to defeat the clock in order to maximize the number of hours they expenses. Experienced flat-rate technicians can expenses anywhere from 16 to 50 time in an 8 hour day.
It's these shortcuts and the breakneck quickness at which smooth rate technicians work that result in a few of the most idiotic mistakes. In the rapid-fire pace of a shop I've observed technicians start machines with no petrol. I've seen transmissions fell, smashing into little bits onto the shop floor. And I've seen automobiles driven right through bay doors--all in the name of "beating the clock."
Flat-rate technicians can get quite complex with shortcuts. The best was the implementation of the 6-foot-long 2-by-4, that was put under the engine motor for support while a engine support was removed. It made a job predetermined for taking 1.5 hours achievable in twenty minutes. A win-win, right? The specialist makes extra money; you get your vehicle back faster.
Actually, in many cases the placement of this 2-by-4 damaged the oil skillet. Moreover, it triggered the car, your vehicle, to balance precariously 6 toes in the air, while the technician manipulated the automobile lift to access your engine support.
This tactic was abruptly discontinued whenever a technician's 2-by-4 snapped causing the automobile to crash nasal area down onto the concrete floor.
Sometimes the shortcuts create very understated disturbances, which create problems overtime. An instant example: a vehicle had its transmitting serviced with a new filtration, gasket, and liquid. During the procedure, the technician was able to save time by bending the transmitting dipstick tube just a bit, in order to find the transmission pan out faster. The automobile was reassembled, and the specialist re-bent the pipe back into place and off it went--no concerns....
Half a year later, the vehicle came back with an intermittent misfire. The engine unit wasn't running on all cylinders. After considerable diagnostics, it was learned that the transmitting dipstick tube experienced chaffed through the engine motor funnel, intermittently grounding out an injector. Hmm, that's strange. Don't usually note that.
The high-speed environment and the next shortcuts demonstrate the devastating ramifications of the flat-rate, sales-driven pay structure on the quality of car repairs.
No think about even an petrol change gets screwed up!
The indegent quality of work encouraged by the toned rate pay framework is disconcerting enough. However, it generally does not stop here. The unwanted effects of flat-rate get exponentially more serious, as it starts "wide" the entranceway to rip you off!